30-DAY RETURN/EXCHANGE POLICY
Exchange requests are always honored with no extra shipping charges. We wish to get you the right fit :)
Return? When items are returned within 30 days, credit will be promptly issued to the account you used to purchase the item.
If your order total was more than $100, a return shipment label is attached, use it FREE of charge. Exchanges are always FREE of returns fees or additional shipping costs.
If your order was less than $100, the cost of return shipping is $5 for any number of items: When using the provided shipping label, you’ll be refunded the price of returned items minus $5.
Thanks for understanding return fees for smaller purchases are a necessary measure for most small businesses.
If you choose to return the items using your own methods, that's OK, you might even save a little money. But we won't reimburse your shipping costs, and save that tracking number! We can’t refund without a confirmed delivery.
TO BEGIN A RETURN:
National Picnic is now putting a pre-printed return label in every shipment. Look for the label with instructions in your package. If you didn't find or keep your packaged paperwork, follow the backup method below:
1. Let us know what's coming back. Email firstname.lastname@example.org. You'll get human interaction helping you begin the process.
2. We'll send a label through email for you to print out and affix on your return.
3. Stick it in the mail. Status updates will be emailed regarding the progress of your return.
The return mailing address is:
381 Park Avenue
Collingswood NJ 08108
Did you purchase your item from Betsy at a physical location, like Clover Market? We can track down your purchase to complete a return, send us an email.
Any returns accepted after the 30-day window can only be given store credit.
Purchases made with gift cards will receive nationalpicnic.com credit in the form of an emailed virtual "gift card". Gift cards are not returnable, but if you lost a card, please send us an email, we can help.
National Picnic cannot process returns of items purchased from third party retailers, other shops, ebay, or other websites that are not nationalpicnic.com.